Refund Policy

At Echo Change, we strive to provide our participants with an exceptional experience during our conferences and events. We understand that there may be instances where a refund is required. This Refund Policy outlines the terms and conditions governing refunds for registrations made through our online platform.

Refund Eligibility: Refunds for conference registrations are issued in the form of credit vouchers only. These vouchers can be used for future Echo Change conferences or events and are subject to the following conditions:

  1. Fully Funded or Partially Funded Participants:
  • Registration fees for fully funded or partially funded participants are non-refundable and non-transferable under any circumstances.
  1. Self-Funded Participants:
  • Participants who have paid the full registration fee for the event are eligible for cash refunds.
  • Participants who have paid a discounted registration fee are not eligible for cash refunds or transfers.
  • In lieu of a cash refund, self-funded participants who meet the conditions below may request an Echo Change credit voucher for future use:
    • The participant has paid the entire registration fee as a single payment, not in installments.
    • The participant submits a written request for a credit voucher at least 45 days before the first day of the conference.

How to Request a Refund or Credit Voucher:

  • Refund or credit voucher requests must be made via email to info@echochange.org
  • Include your name, registration details, and reason for the request in the email.

Processing Timeline:

  • Credit vouchers will be issued within 15 business days of an approved request.
  • Refunds (if applicable) will be processed within 30 business days of approval.

Non-Refundable Fees: Please note that administrative fees, processing charges, or additional costs associated with your registration are non-refundable.

Refund Process: To request a refund, please send an email to info@echochange.org with the subject line: “Refund Request – [Future Action Summit].” Please include the following information in your email:

  • Full Name
  • Order Number
  • Reason for Refund Request
  • Supporting Documentation (if applicable)

Echo Change Credit Voucher Terms and Conditions:

  • Redemption Period: Credit Vouchers will be valid for a period of 1 year from the date of issue.
  • Non-Transferable: Credit Vouchers are non-transferable and can only be used by the original recipient.
  • No Cash Value: Credit Vouchers have no cash value and cannot be redeemed for cash.
  • Partial Redemption: If the value of the Credit Voucher exceeds the cost of the conference registration, the remaining balance will be carried forward for future use.
  • Usage Limitation: Credit Vouchers can only be used for conference registrations organized by Echo Change.

Special Circumstances:

  • Force Majeure: In cases of force majeure events (e.g., natural disasters, acts of terrorism, unforeseen circumstances), Echo Change reserves the right to review refund requests on a case-by-case basis.

Travel Reimbursement Policy for Fully Funded Delegates: Upon completion of the event, fully funded delegates who attended the event will be provided with a reimbursement form. Delegates must fill out the form with basic details and their bank account information. Reimbursements will be processed within 4-8 weeks of receiving the completed form.

Invitation Only Category: The registration fee paid for obtaining the invitation letter is non-refundable and non-transferable. Obtaining a visa is the sole responsibility of the delegate. Echo Change will provide an invitation letter solely for visa assistance.

Changes to This Policy: Echo Change reserves the right to update or modify this Refund Policy at any time. Any significant changes will be communicated through our website or other appropriate channels. By registering for an event, you agree to the terms of the Refund Policy in effect at the time of your registration.

Contact Us: If you have any questions or concerns regarding this Refund Policy, please contact us at  info@echochange.org.